Questions, answered

Three to start, plus two redraws of all three. If none of them is right, we refund you in full before anything prints.

Daylight, taken roughly straight on, with the whole subject in frame. A phone photo is fine. Screenshots and heavily filtered photos draw badly.

Yes. Upload the main photo and mention the pet in your note; we'll ask for its photo by email.

The scenes and finishes are drawn by our illustrator. Your personal version is redrawn from your photo by an image model in that style, then checked by a person before printing. More on this

Prints are made 2–5 business days after you approve a proof. Standard shipping is free and takes 3–4 business days. Express costs $18 and takes 1–2.

Not yet. We print and frame in the US and ship to US addresses, including Alaska and Hawaii.

Send us a photo within 30 days and we'll reprint and reship it free. You don't need to send the damaged one back.

If the typo is ours, we reprint free. If it was typed that way at checkout, we reprint at cost: $45 for 12 × 16, $60 for larger sizes.

Yes, for a full refund, any time before the print goes to press. After that, prints are made for you and can't be returned.

They come in $100, $150 and $200, arrive by email on the date you choose, and never expire.

It's stored encrypted, used only to draw your proofs, and deleted 30 days after delivery. You can delete it sooner from your account. We never use customer photos to train models.

You own your print and can hang, photograph and share it. The scenes and style stay ours, so please don't resell copies.